退货和退款

返回政策

You must return your unwanted Products for a refund within 10 working days from the day you received them and advise us via email of your intention at [email protected] Please ensure Products have been carefully repackaged, including the original packaging, and are returned “as new” in a saleable condition. Failure to do this will entitle us to not provide you with a refund and you will be responsible for all costs associated with returning the Products to you. We recommend sending your unwanted items back via recorded delivery as we cannot refund Products damaged or lost in transit.

我们将检查退回的产品,并在合理的时间内通过电子邮件通知您退款(通常是24小时)。我们的进程将在收到退回物品的5个工作日内退款或兑换。此时,我们将通过电子邮件发送您的确认退款,或者建议您如何更换交换产品。请放心,我们将尽快努力处理退款并尽快交流。

我们将全额退还产品价格。不幸的是,我们无法覆盖退货邮资的成本。我们通常会使用您购买的相同方法退还您从您收到的任何款项来支付购买费用。

本规定不会影响您作为消费者的法定权利。

损坏的产品:

Every product dispatched by Edie and Rona Ltd is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty products please contact us on [email protected] within 48 hours of receiving your delivery. Please let us know whether you would like an exchange or a refund; you will not be charged postage for the dispatch of an exchanged item.

我们建议您在到达时立即检查您的产品;请注意,我们在包装过程中拍摄所有产品,以确保它们离开我们时在原始状态。

当我们无法退还邮寄证明时,返回产品时很重要,因为我们无法退还在运输途中丢失的物品。

如果您向我们返回有缺陷的产品:

(a) and you have elected for a refund.我们将检查退回的产品,并在合理的时间内通过电子邮件通知您退款。我们通常会根据您尽快处理退款,并且在任何情况下,我们在通过电子邮件向您确认的30天内,您有权获得退款。我们将以全额和任何适用的运费退还缺陷产品的价格;

or

(b)而且您已选择交换。我们将检查退回的产品,并在合理的时间内通过电子邮件通知您交换。我们通常会尽快向您发送交流,并且在任何情况下,我们在一天的30天内通过电子邮件向您确认您有权交换。我们将退还您将物品返还给我们的任何合理费用。

If you need this information in a language other than English or you would like a copy of this policy emailed to you please let us know via [email protected]